Need Assistance?
If you were told you already have an account, but feel this is incorrect or need assistance in creating your new account, please call GED Customer Service:
North and South America
1-877-EXAM-GED (877-392-6433)
Monday-Friday, 7:00a.m. – 7:00p.m. CT
Closed on local holidays.
Preguntas en Español
1-877-450-3276
Monday–Friday, 7:00 a.m.–7:00 p.m. CT;
Closed on local holidays.
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If you were told you already have an account, but feel this is incorrect or need assistance in creating your new account, please call GED Customer Service with the information below
Public Testers
When you Call in or Chat (click icon bottom right side of page):
1. Tell the agent that you are attempting to create a new GED account, but you are being told you already have an account.
2. Be ready to provide them with the exact information you used when setting up your new account:- First/last name
- Date of birth
- Email address
- State
- Phone number
- Home address
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If you have an account with GED and were recently released from a Corrections program, please call GED Customer Service with the information below
Corrections Testers
(formerly incarcerated)
When you Call in or Chat (click icon bottom right side of page):
If you believe your GED student account was managed by the correctional facility while you were incarcerated, let the Agent know.
1. Tell the agent you are attempting to create a new GED account, but you are being told you already have an account.
2. Be ready to provide them with the information the facility would have used when setting up your new account:- First/last name
- Date of birth
- Name of the correctional facility
- City/State of correctional facility you were located in
- Last 4 of social security number (if available, not required)
- Inmate ID (if available, not required)