Contact Us
Chat
For fastest response, chat with our AI chatbot at the bottom right corner of your screen.
Note: do not include social security numbers and/or credit card information when chatting with our AI chatbot. You cannot schedule, reschedule, or cancel your appointment with the chatbot.
Common Questions
For log in issues or other frequently asked questions, visit FAQ page.
Diploma/Certificate – Official document issued by your state upon completion of the GED High School Equivalency requirements
Transcript – Official record of scores received for each GED test subject
Visit our Grads and Transcripts page and follow the directions based on the date and location you achieved your GED high school equivalency.
Your scores can be found on the ‘My Scores’ page after logging in. Scores may take up to 3 business days to process and post to accounts.
- Rescheduling your appointment can be easily managed prior to your test appointment. Take action by going to your ‘Appointments’ page.
- For problems with rescheduling or cancelling your exam please call GED Testing Service. Explain your situation and an agent will be happy to assist you.
Visit our Online Testing page for more information including a short video tutorial!
Policy questions vary based on the region where you live. Visit our Price & State Rules page and select your state for specific policy related information.
- Email storehelp@ged.com for support for test prep products ordered on GED.com and GED Marketplace. (Please include your name, order number and a description of the issue).
- All available GED Test Prep products, including GED Ready can be found on the student ‘Study’ tab after logging in.
Send Email to GED Customer Service
Thanks for contacting us! We will get in touch with you shortly.
Additional Resources
Please use the EMAIL FORM above to submit your questions to our dedicated GED Support Team.
FAQs
Visit our FAQ page to see responses to our most frequently asked questions.
Testing Accommodations
Visit our accommodations page.
Ordering Transcripts & Diplomas
Visit our Grads and Transcripts page. Follow prompts based on the year you credentialed or if you are ordering on behalf of someone else.
Online Orders
Support for prep products ordered on GED.com and GED Marketplace. storehelp@ged.com Please include your name and order number).
Trademark Usage
Questions for Legal about appropriate use of GED-related trademarks.
trademarks@ged.com
Media Relations
Support for those requiring Media-related communication
publicaffairs@ged.com
Employers Interested In GEDWorks and other business-related opportunities
businessdevelopment@GED.com
General Questions for African Region – International
GED® Africa – Transform your life with the GED® Test
For faster service, please include your first and last name, email, mailing address, and telephone number as listed in your GED student account.
Telephone
North and South America
1-877-EXAM-GED (877-392-6433)
Monday–Friday, 7:00 a.m.–7:00 p.m. CT;
closed on local holidays.
Preguntas en Español
1-877-450-3276
Monday–Friday, 7:00 a.m.–7:00 p.m. CT;
closed on local holidays.
Asia Pacific (APAC) Region
+85-2-3077-4923
Monday – Friday, GMT/UTC 20:00 – 12:29
Europe, Middle East Region
(toll) +44 204-602-9757
Monday– Friday, GMT/UTC 09:00 – 17:00
Africa Region
T: +27 (0) 80 099 5044 (Exam Booking Call Center)
T: +27 (0) 11 728 0212 (General Queries)
Monday– Friday, CAT 09:00 – 16:00
Closed on Local Holidays
Office Locations
WASHINGTON, DC
GED Testing Service – District of Columbia
1850 M Street NW, Suite 540
Washington, D.C. 20036
BLOOMINGTON, MN
GED Testing Service – Minnesota
5601 Green Valley Dr #150
Bloomington, MN 55437