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  • Email

    Scheduling & General Questions
    Please refer to your location specific HELP email address above.

    For faster service, please include your first and last name, mailing address, and telephone number as listed in your account.

    Transcripts & Diplomas
    To order a copy of your transcript or diploma, visit this page.

    Testing Accommodations
    [email protected]

    Online Orders
    [email protected]

    This includes orders placed on and GED Marketplace. For faster service, please include your name and order number.

    Trademark Usage
    [email protected]

    [email protected]

  • Regional Contact Details

    Click here for help with country codes and dialing directions.

  • North and South America

    Monday–Friday, 7:00 a.m.–7:00 p.m. CT
    1-877-EXAM-GED (877-392-6433)
    [email protected]

  • Asia Pacific (APAC) Region

    Monday – Friday, GMT/UTC 20:00 – 12:29
    [email protected]

  • Africa Region

    Monday– Friday, GMT/UTC 09:00 – 17:00
    27 (0) 11 728 0212 (General Queries)
    +27 (0) 11 083 8844 (Exam Booking Call Center)
    [email protected] (GED Africa specific)
    [email protected] (GED Africa specific)

  • Preguntas en Español

    Monday–Friday, 7:00 a.m.–7:00 p.m. CT
    [email protected]

  • Europe, Middle East (EMEA) Region

    Monday– Friday, GMT/UTC 09:00 – 17:00
    (toll) +44 (0) 161-855-7440
    [email protected]

  • Common Questions

    I forgot my password, or I am having trouble logging in to my GED student account, what should I do?
    Go to and click on the ‘Log In‘ link at top right of your screen.
    On the ‘Student Log In’ page: click ‘Forgot Account?

    Where are my test scores?
    Your scores can be found on the ‘My Scores’ page after logging in. Scores may take up to 3 business days to process and post to accounts.

    What are the test requirements and testing policy for my country?
    Test requirements and policies may vary based on the country where you live. Visit our policy page and select your country for specific policy related information.

    I need help rescheduling my test?
    Rescheduling your test can be easily managed, if it more than 24 hours before your test appointment date and time. Take action by logging in to your profile and going to your ‘Appointments’ page.

    How much does the GED Ready® Practice Test cost?
    The GED Ready® practice test is $6.99 per subject, or $22.99 for all subjects (Language Arts, Math, Science, and Social Studies).
    Buy the GED Ready Practice Test®

    My GED Ready® Practice Test voucher code doesn’t work. What’s wrong?
    If a voucher code isn’t accepted, make sure that:

    • You entered all the voucher code digits correctly
    • The voucher hasn’t expired
    • The voucher hasn’t already been used

    If you’re still having issues redeeming your voucher code, contact [email protected] for assistance. If you purchased or received a voucher from a publisher, please contact the publisher directly.

    How do I order copies of my Diploma and/or Transcript?
    Click on “My Scores” in your profile and then on “Order Duplicates”. Ensure that you specify electronic or Paper Diploma and/or Transcript, depending on your requirements. Please note that the GED will courier each paper document individually at your own cost. Students can order one free paper Diploma, however, the courier fee will still apply.

    For log in issues or other frequently asked questions, visit the FAQ Page.